Flexible Controls for Compliance in Catastrophe Management Processes

Kittel, Kai; Sackmann, Stefan GND

Managing business processes is becoming increasingly flexible on both the conceptual and the technical level. Flexibility opens up new scopes of application. This contribution focuses on improving resilience of basic services (e.g., water supply) and rescue processes (e.g., firefighting) for catastrophic events by BPM approaches. However, flexibility is only seen as a necessary, but not sufficient condition for managing catastrophic events efficiently. Moreover, process flexibility has to be accompanied by comprehensive access to and processing of public as well as private information. Therefore, validating compliance is a still disregarded but crucial aspect. In this contribution, a model-based approach aiming at an automated adaptation of controls to changes of flexible processes is presented and discussed. As result, a future research agenda with concrete research topics is determined.

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Kittel, Kai / Sackmann, Stefan: Flexible Controls for Compliance in Catastrophe Management Processes. Braunschweig 2012. Institut für Wirtschaftsinformatik.

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