Feedback

Making Strategic IT/IS Management Comparable: Designing an Instrument for Strategic IT/IS Benchmarking

Ebner, Katharina GND; Riempp, Gerold GND; Müller, Benjamin GND; Urbach, Nils GND; Krcmar, Helmut GND

In light of the continued economic pressure on IT organizations, the efficient delivery of IT/IS services remains a crucial issue. Hence, IT managers have to break down and justify their service delivery costs. For this purpose, many IT executives revert to comparative assessments like IT/IS benchmarking. In recent years, IT/IS benchmarking has been increasingly used to support IT/IS management on a strategic level. This approach has specific requirements for the data collection instrument. Hence, this paper introduces such an instrument for strategic IT/IS benchmarking and presents its development over a period of more than six years, during which it was applied in 126 companies.

Preview

Cite

Citation style:
Ebner, K., Riempp, G., Müller, B., Urbach, N., Krcmar, H., 2012. Making Strategic IT/IS Management Comparable: Designing an Instrument for Strategic IT/IS Benchmarking. Multikonferenz Wirtschaftsinformatik 2012 : Tagungsband der MKWI 2012.
Could not load citation form. Default citation form is displayed.

Access Statistic

Total:
Downloads:
Abtractviews:
Last 12 Month:
Downloads:
Abtractviews:

Rights

Use and reproduction:
All rights reserved

Export